Recurring invoice blocks, payment delays and repeated manual intervention.
← All Selected Experience
Case 08 / Prior corporate experience
Turning Recurring Supplier Payment Failures into a Controlled P2P Model
Representative experience from prior corporate transformation and procurement leadership roles. Company, supplier and stakeholder names have been anonymised.
Environment profile
The operating context
- Organisation type
- Large enterprise
- Functional scope
- Procurement, P2P, business users and supplier
- Process
- PO, invoicing and payment governance
- Project scope
- Long-standing strategic supplier relationship
The case
Challenge, approach and evidence
01Challenge
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Recurring invoice blocks and delayed payments were weakening a long-standing strategic supplier relationship and requiring repeated manual intervention.
02 / Operating shift
From the old model to the new one
A controlled supplier invoicing and PO model with clearer internal and external ownership.
03 / Relevant outcomes
What changed
Reduced the outstanding supplier balance to CHF 0.
The supplier subsequently provided written recognition of the remediation achieved.
Proof points / Metrics
What the evidence supports.
Outstanding supplier balance achieved
Supplier recognition received
Capabilities
Capabilities demonstrated, applied across the case.
- Strategic Supplier Management
- P2P Governance
- Stakeholder Management
- Spend Analysis
- Supplier Enablement
- Change Management
- Payment Remediation
A practical first step
Bring the operational challenge into focus.
A focused diagnostic can clarify root causes, ownership, risk and the most practical route forward.